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    Scorebuddy: Top 10 Contact Center Tech Awards 2017

    We have been voted amongst the top 10 technology awards!We are extra happy with this result for 2 reasons: 1) We didn’t campaign for this result, and so all of our votes came from...
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    Ryanair uses Scorebuddy's QA Solution

    Ever heard of Ryanair? This innovative airline is making waves in the E.U. and around the region....
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    Best Practice for Rapport Building in Call Centers

    Introduction During their job interview your agents will have said that they are great...
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    Anatomy of a good call: Your Agents Brain!

    YOUR AGENTS ARE AMAZING! As you can see from the above illustration, every time they are on a call...
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    Questions to Ask When Buying Call Center QA Software

    The last blog in this series of 'what questions to ask...' looks at other general questions that...
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    14 Questions to Ask when Selecting a Contact Center Tool

    When choosing a contact center QA tool there are many questions that need to be answered before you...
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    Scorebuddy Sponsors CCMA's Best Quality Measurement Programme Award

    Glamour and glitz lit up The Burlington Hotel* at the Irish Contact Centre & Shared Services Awards...
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    Allianz Global Assistance Case Study | ScorebuddyQA

    Sector Insurance Key Challenge Replace an access based database of quality monitoring scorecards...
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