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    Scorebuddy

    Scorebuddy

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    How Scorebuddy Improved CX for HR Solution Provider

    A leading human resource and payroll solution provider recently sought expertise from Scorebuddy to help them improve their contact center’s quality assessment and assurance. As a...
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    How to Correlate Internal QA Scores With Customer Sentiment | US ScorebuddyQA

    This blog series began with “How Call Center QA Improves NPS and Customer Experience,” continued...
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    Call Center Agent Engagement and Your Company's Mission

    “Why does my job matter?” Every employee asks that question at some point or another, often during...
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    Evolving a Strategic Call Center QA Framework

    There are no shortage of reasons why call center quality assurance is a necessity, and improving...
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    Tips for Designing Call Center Agent Incentive Programs

    Working as a call center agent can seem like a tedious, thankless job. In some cases, agents spend...
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    How to Leveraging QA Team Effectively

    Managing hundreds or even thousands of calls a day is routine for most call centers, especially...
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    Scorebuddy: Top 10 Contact Center Tech Awards 2017

    We have been voted amongst the top 10 technology awards!We are extra happy with this result for 2...
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    Ryanair Uses Scorebuddy's QA Solution

    Ever heard of Ryanair? This innovative airline is making waves in the E.U. and around the region....
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    Best Practice for Rapport Building in Call Centers

    Introduction During their job interview your agents will have said that they are great...
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    Anatomy of a good call: Your Agents Brain!

    YOUR AGENTS ARE AMAZING! As you can see from the above illustration, every time they are on a call...
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