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Welcome to our Blog
Call Center Metrics, Platforms and News
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Empower the Employee to Deliver Exceptional Customer Service
Providing quality customer service is the key to locking in your customers for the long-term. Customer service should be relentlessly pursued and continuously refined, reflecting...
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How Both Customer Support and Customer Success Impact the CX
In 2017, 64% of Americans contacted some form of customer service, according to Statista. But did...
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Call Center Quality Scorecards Improve Performance
This blog has been updated in April 2019 Companies that carefully gather and assess call center...
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Tips for Improving Customer Service in Contact Centers
This blog has been updated on March 2019 Customer experience (CX) is often classified as an...
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7 Soft Skills Call Center Agents Need Most
When looking to hire new call center agents, your Human Resource department may suggest using...
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Voicemail vs. Callbacks: Impact on Call Center CX
Customer experience executives in all types of organizations continually evaluate call center...
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Why You Should Integrate Zendesk with Scorebuddy
Scorebuddy, the market leading QA platform, now offers seamless integration with Zendesk in turn...
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Using Scorecard Data To Improve Emotive CX
Emotive CX is a vital tool for measuring and quantifying how emotions affect the customer...
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The Biggest Call Center Challenges and Exactly How to Solve Them
A successful call center is a competitive advantage. It is a key differentiator for many companies...
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How Call Center Quality Assurance Metrics Impact KPIs
QA is a process that measures call center and individual agent performance. Your QA metrics...
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