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    Scorebuddy

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    7 Soft Skills Call Center Agents Need Most

    When looking to hire new call center agents, your Human Resource department may suggest using minimum educational requirements or experience in the industry as criteria for...
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    Voicemail vs. Callbacks: Impact on Call Center CX

    Customer experience executives in all types of organizations continually evaluate call center...
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    Why You Should Integrate Zendesk with Scorebuddy

    Scorebuddy, the market leading QA platform, now offers seamless integration with Zendesk in turn...
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    Using Scorecard Data To Improve Emotive CX

    Emotive CX is a vital tool for measuring and quantifying how emotions affect the customer...
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    The Biggest Call Center Challenges and How to Solve Them

    A successful call center is a competitive advantage. It is a key differentiator for many companies...
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    How Call Center Quality Assurance Metrics Impact KPIs

    QA is a process that measures call center and individual agent performance. Your QA metrics...
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    How to Design and Build an Effective QA Scorecard

    Every call center has a different mission. Most fall into two categories, those that are focused on...
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    Soft Skills Predict Performance of Call Center Duties

    Staff turnover is costly for any call center. Several recent studies have shown that most call...
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    Award: Scorebuddy - Best Contact Center Software 2018

    Scorebuddy is delighted to announce that they have been voted “Best Contact Center Technology” in...
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    How Scorebuddy Improved Quality Assurance for Permanent TSB

    One of Scorebuddy’s premiere clients, permanent tsb Group, is a leading financial services provider...
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