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    Scorebuddy

    Scorebuddy

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    Call Center Metrics, Platforms and News

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    How to Create a QA Framework for Your Call Center

    This is Blog #1 in our Contact Center Quality Assurance Framework Series. Contact centers are essential to everything from building brand loyalty to improving efficiency and...
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    How to Analyze QA Data to Improve Call Center Outcomes

    The value of big data lies in how you analyze it. Gathering and analyzing structured and...
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    How to Improve Customer Experience with NPS in Call Centers

    The ultimate goal for your call center is to provide a positive customer experience. However,...
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    Guide: How to Create a Call Center Incentive Program in 8 Steps

    Working as a call center agent can seem like a tedious, thankless job. In some cases, agents spend...
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    Adding Quality Metrics to Your Data Analytics

    If you can’t measure it, you can’t manage it, especially when it comes to quality assurance. How...
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    Can Speech Analytics Deliver Effective QA?

    Your contact center and the teams that staff it are ultimately responsible for delivering a...
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    The Best Way To Measure Call Center Quality Assurance Metrics

    If you are a call center or quality assurance manager, then you likely use call center metrics to...
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    How to Integrate Scorebuddy with Zendesk + 5 Reasons Why

    A great customer experience isn’t just a consideration; it’s a necessity.It’s serious business...
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    How to Build a Call Center QA Monitoring Scorecard

    This blog has been updated in June 2019 Positive customer engagement is a critical component of any...
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    Why Integrations are Essential for Customer Service Excellence

    When your company purchases software, there are many different elements that you need to consider.
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