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    7 Reasons Why a Call Center Quality Scorecard Template is a Bad Idea

    People forget that spreadsheets were developed as computerized replacements of paper accounting worksheets, useful for "what-if" analysis since many financial cases can be rapidly...
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    Guide to Creating an Effective Omnichannel Customer Experience

    An effective omnichannel customer experience is more critical than ever. Is your brand ready to...
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    27 Questions to Ask Before Buying Call Center QA Software

    Selecting the right call center quality assurance software isn’t easy. It can be downright...
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    Improve Customer Experience with Emotional Intelligence in the Contact Center

    The path to success is paved with quality customer experiences. Arguably, it’s the best way to...
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    How to Create a QA Framework for Your Call Center

    This is Blog #1 in our Contact Center Quality Assurance Framework Series. Contact centers are...
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    How to Capture & Analyze QA Data to Improve Call Center Outcomes

    The value of big data lies in how you analyze it. Gathering and analyzing structured and...
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    How to Improve Customer Experience with NPS in Call Centers

    The ultimate goal for your call center is to provide a positive customer experience. However,...
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    [GUIDE] How to Create a Call Center Incentive Program in 8 Steps

    Working as a call center agent can seem like a tedious, thankless job. In some cases, agents spend...
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    Adding Quality Metrics to Your Data Analytics

    If you can’t measure it, you can’t manage it, especially when it comes to quality assurance. How...
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    Can Speech Analytics Deliver Effective QA? | US Scorebuddy

    Your contact center and the teams that staff it are ultimately responsible for delivering a...
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