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    11 Reasons Why Quality Assurance Is Important

    Increasing sales is one of the primary goals of any business. However, a strong quality assurance program can be even more impactful in the long run, contributing to nearly every...
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    11 Bold CSAT Questions to Guarantee Honest Customer Feedback

    As an Ancient Greek CX manager once said, “Know thy customer, know thyself.”An effective customer...
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    Is Automation a Game Changer for Call Center QA Compliance?

    Compliance is a pressing concern for call centers worldwide, with 61 percent of companies now...
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    Scorebuddy Employee Q&A: Campaigns Manager Mariana

    Mariana Storto is our Campaign Manager here at Scorebuddy but, more importantly, she’s a dog...
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    Why Millennials Choose Chat over Traditional Customer Service

    Businesses that want to deliver an omnichannel experience require a laser focus on the customer....
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    The 9 Habits of Highly Effective Call Center Managers

    The life of a call center manager can be challenging. You’ve got an entire team of people who must...
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    Call and Contact Center Cloud Solutions to Enhance Operations

    Projections suggest that the global cloud-based contact center market will grow to $54.7 billion by...
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    FCA Consumer Duty: What You Need to Know and How to Get Ready

    Customer needs have always been a key priority for any successful financial services provider. With...
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    Call Center Workforce Management (WFM)

    Workforce management (WFM) is all about implementing the strategies and procedures that put your...
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    How to Use Call Center Queuing to Improve Customer Experience

    Nobody likes to be stuck in a queue. Unfortunately, it happens all too often in a high-volume call...
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