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    How to Inspire and Motivate Call Center Teams While Working Remotely

    Whether you’ve been working in a virtual environment for a month or for years, you know that the key to success is employee motivation. The problem is that, by its very nature, a...
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    11 Tips for Remote Call Center Management

    Even before the COVID-19 pandemic, 50% of the workforce worked in some sort of telecommuting role,...
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    Call Center Quality Assurance Program Best Practices

    In order to provide high-quality customer service, it’s essential that you standardize processes...
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    The Importance of Emotional Intelligence in the Contact Center During a Crisis

    When you invest in customer experience, you have a clear competitive advantage. This can be...
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    How to Continue to Deliver Great Customer Service During a Crisis

    With the COVID-19 pandemic growing day by day, businesses around the world are finding themselves...
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    8 Ways to Avoid Call Center Agent Burnout Intensified During a Crisis

    The coronavirus has changed work as we knew it for the foreseeable future. Many companies have...
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    Measuring Customer Experience: Metrics and the Benefits of Scorecards

    Customer experience (CX) might be the most frequently used term in the customer service industry....
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    Learn to be a Better Call Center Manager with These 7 Skills

    High quality leaders are the backbone of every organization. Unfortunately, 77% of organizations...
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    Measuring Emotional Customer Experience (CX)

    Forrester recently reported that in 17 out of 18 industries, customers areinfluenced more by how...
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    How to Improve Customer Experience in Call Centers in 7 Steps

    A customer's experience (CX) when contacting a company’s call center can be the differentiator...
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