Scorebuddy

    Scorebuddy

    Welcome to our Blog

    Call Center Metrics, Platforms and News

    Subscribe Now
    Filter By

    How to Choose the Right LMS for Call Center Training

    Customers expect excellent customer service when dealing with your company. In fact, offering excellent customer service is the most important thing you can do to gain customer...
    Read more

    8 Benefits of Using an LMS in Your Call Center

    Employee training is critical in every industry, business, and role. It is a way to help to certify...
    Read more

    Why on Earth Should You Let an Agent Self-Score

    The Importance of Agent Self-Scoring to Boost Call Scores and Engagement How do your call center...
    Read more

    How to Calculate the ROI of the Customer Experience

    Your customers are happy. Congratulations! You rank well on your Customer Satisfaction Score (CSAT)...
    Read more

    9 Ways to Empower Your Customer Service Agents

    Customer service is a competitive field. 90 percent of Americans use customer service as a factor...
    Read more

    How Customer Experience Management Drastically Improves Customer Loyalty and Retention

    A loyal customer is a profitable customer. Not only do loyal customers spend 31% more than new...
    Read more

    How to Give and Track Positive Agent Feedback in Call Centers

    The importance of call center quality feedback cannot be overstated. It is the basis for your call...
    Read more

    Call Center Training Guide: Tips for Training Remote Agents

    Call center training is critical to success. Not only does it ensure that you provide your...
    Read more

    Quality Assurance for Healthcare Contact Center

    As we all know, Quality Assurance is an essential part of any industry. From building cars to...
    Read more

    24 Practical Ways to RAMP up Remote Work Accountability

    There’s no doubt: the world has gone remote. Even before COVID-19 emerged, remote work was on the...
    Read more