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    9 Ways to Empower Your Customer Service Agents

    Customer service is a competitive field. 90 percent of Americans use customer service as a factor in deciding whether or not to do business with a company. That means, one...
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    How Customer Experience Management Drastically Improves Customer Loyalty and Retention

    A loyal customer is a profitable customer. Not only do loyal customers spend 31% more than new...
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    How to Give + Track Positive Agent Feedback in Call Centers

    The importance of call center quality feedback cannot be overstated. It is the basis for your call...
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    Call Center Training Guide: Tips for Training Remote Agents

    Call center training is critical to success. Not only does it ensure that you provide your...
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    Quality Assurance for Healthcare Contact Center

    As we all know, Quality Assurance is an essential part of any industry. From building cars to...
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    24 Practical Ways to RAMP up Remote Work Accountability

    There’s no doubt: the world has gone remote. Even before COVID-19 emerged, remote work was on the...
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    How to Inspire & Motivate Call Center Teams Working Remotely

    Whether you’ve been working in a virtual environment for a month or for years, you know that the...
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    11 Tips for Remote Call Center Management

    Even before the COVID-19 pandemic, 50% of the workforce worked in some sort of telecommuting role,...
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    Call Center Quality Assurance Program Best Practices

    In order to provide high-quality customer service, it’s essential that you standardize processes...
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    The Importance of Emotional Intelligence in the Contact Center During a Crisis

    When you invest in customer experience, you have a clear competitive advantage. This can be...
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