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    11 Powerful Functions of Quality Assurance in a Contact Center

    Are you maximizing the use ofquality assurance in your call center? Most often, quality managers use quality assurance for four or five things, which isn’t bad. Then sometimes,...
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    Customer Service Tips for Call Centers: Delighting Your Customers with Empathy

    The goal of every organization should be to keep customers happy. It’s the definition of quality...
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    Get Actionable Insights from Contact Center Data with AI Text Analytics

    Spare time is not a luxury many companies have. Most contact centers are overwhelmed with work and...
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    Call Center Customer Relationship Management is Critical to the Customer Experience

    Today’s companies rely heavily on customer relationship management strategies to stay competitive...
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    How to Use Agent Scorecards for Call Center Quality Assurance

    Customers have so many choices and can easily switch to another company, leaving businesses and...
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    Key Features of Call Center Quality Management Software

    Once you determine that you need call center quality assurance software for the success of your...
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    How to Set Call Center SMART Goals with Examples

    Highly engaged employees are 480% more committed to helping their company succeed. And companies...
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    Implement Effective Call Center Quality Assurance Program

    Every customer service contact center has the same message for callers: “For quality and training...
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    Text Analytics for Call Centers: A Rich Source of Insight into your Customers

    Customers expect better support than ever before—no matter the channel they use to contact you....
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    How Savvy Managers Can Make a Business Case for New Call Center Software

    As a savvy call center manager, you know how vital call center software is to your team’s success....
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