<img height="1" width="1" src="https://www.facebook.com/tr?id=1345452662590832&amp;ev=PageView &amp;noscript=1">
    Scorebuddy

    Scorebuddy

    Welcome to our Blog

    Call Center Metrics, Platforms and News

    Subscribe Now
    Filter By

    Call Center Customer Relationship Management is Critical to the Customer Experience

    Today’s companies rely heavily on customer relationship management strategies to stay competitive and improve the customer experience. And your call center is an essential element...
    Read more

    How to Use Agent Scorecards for Call Center Quality Assurance

    Customers have so many choices and can easily switch to another company, leaving businesses and...
    Read more

    Key Features of Call Center Quality Management Software

    Once you determine that you need call center quality assurance software for the success of your...
    Read more

    How to Set Call Center SMART Goals with Examples

    Highly engaged employees are 480% more committed to helping their company succeed. And companies...
    Read more

    Implement Effective Call Center Quality Assurance Program

    Every customer service contact center has the same message for callers: “For quality and training...
    Read more

    Text Analytics for Call Centers: A Rich Source of Insight into your Customers

    Customers expect better support than ever before—no matter the channel they use to contact you....
    Read more

    How Managers Make Business Cases for Call Center Software

    As a savvy call center manager, you know how vital call center software is to your team’s success....
    Read more

    How to Build a Great Customer Service Scorecard

    Nothing is more important than providing excellent customer service as a contact center. After all,
    Read more

    Call Center Training Using Repeat Call and Root Cause Analysis

    When a customer contacts your call center, they are typically upset and looking for a solution to...
    Read more

    Call Center Training Software: The Guide

    Practical employee training is one of the more essential long-term investments you can make in your...
    Read more