<img height="1" width="1" src="https://www.facebook.com/tr?id=1345452662590832&amp;ev=PageView &amp;noscript=1">
    Scorebuddy

    Scorebuddy

    Welcome to our Blog

    Call Center Metrics, Platforms and News

    Subscribe Now
    Filter By

    Top 5 Most Effective Call Center Learning & Development Methods

    Call center training is one of the most effective ways to boost performance, drive efficiency, and fill knowledge gaps. Companies that invest in training earn 24% higher profit...
    Read more

    Employee Recognition Ideas for Call Center Agents: Key to Happy Employees

    30-45% of call center employees leave their jobs every year, and79% of peoplequit due to a “lack...
    Read more

    How to Analyze Contact Center Quality Monitoring Reports

    Are your customers happy with your service? Are your call center agents doing their jobs and...
    Read more

    Scorebuddy Recognized Amongst Call Centre Helper’s ''Top 10 Contact Centre Software and Technology 2019!''

    Scorebuddy is happy to announce that they have been named amongst Call Centre Helper’s “Top Ten...
    Read more

    Types of Text Analytics & How they Improve Customer Experience

    Your contact center has a massive amount of unstructured text. From Tweets to Facebook comments, ...
    Read more

    Contact Center Average Handle Time (AHT): Is it Important?

    What makes a good customer experience? Is it the same as what makes a productive call center?...
    Read more

    6 Tips for Managing Call Center Training Courses

    Training is time-consuming! That’s probably the first thought you have whenever you read an article...
    Read more

    11 Powerful Functions of Quality Assurance in a Contact Center

    Are you maximizing the use ofquality assurance in your call center? Most often, quality managers...
    Read more

    Customer Service Tips for Call Centers: Delighting Your Customers with Empathy

    The goal of every organization should be to keep customers happy. It’s the definition of quality...
    Read more

    Get Actionable Insights from Contact Center Data with AI Text Analytics

    Spare time is not a luxury many companies have. Most contact centers are overwhelmed with work and...
    Read more