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    Use these Contact center quality assurance software

    If you want to create a thriving contact center that increases agent retention and customer satisfaction, and yields profits, you need effective quality monitoring. The key is...
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    Using Scorecards for Effective Quality Monitoring in Call Centers

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    The Power of Text Analytics Tools for Customer Support | US Scorebuddy QA

    Customer service 101: well-trained contact center agents. They are your first point of contact and...
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    Top 5 Most Effective Call Center Learning & Development Methods

    Call center training is one of the most effective ways to boost performance, drive efficiency, and...
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    Employee Recognition Ideas for Call Center Agents: Key to Happy Employees

    30-45% of call center employees leave their jobs every year, and79% of peoplequit due to a “lack...
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    How to Analyze Contact Center Quality Monitoring Reports

    Are your customers happy with your service? Are your call center agents doing their jobs and...
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    Scorebuddy Recognized Amongst Call Centre Helper’s ''Top 10 Contact Centre Software and Technology 2019!''

    Scorebuddy is happy to announce that they have been named amongst Call Centre Helper’s “Top Ten...
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    Types of Text Analytics & How they Improve Customer Experience

    Your contact center has a massive amount of unstructured text. From Tweets to Facebook comments, ...
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    Contact Center Average Handle Time (AHT): Is it Important?

    What makes a good customer experience? Is it the same as what makes a productive call center?...
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    6 Tips for Managing Call Center Training Courses

    Training is time-consuming! That’s probably the first thought you have whenever you read an article...
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