<img height="1" width="1" src="https://www.facebook.com/tr?id=1345452662590832&amp;ev=PageView &amp;noscript=1">
    Scorebuddy

    Scorebuddy

    Welcome to our Blog

    Call Center Metrics, Platforms and News

    Subscribe Now
    Filter By

    Implement Your Call Center Operational QA Framework

    This is Blog #2 in our Contact Center Quality Assurance Framework Series. You can find Blog #1 here. The series will continue offering insight with upcoming blogs focused on...
    Read more

    The Anatomy of a Really Good Customer Service Call

    Your call center agents are key to your company’s success. They are the first point of contact with...
    Read more

    4 Ways Call Center Managers Can Improve Their Skills

    As a call center manager, it is your job to motivate, encourage, train, and help your agents in...
    Read more

    Security Risks and Compliance in Call Centers

    The call center is your first point of contact with your customers. It’s your opportunity to build...
    Read more

    7 Tips to Reduce Customer Survey Fatigue & Still Get Feedback

    Do your customers love your product and service? What do they think about your brand, staff, and...
    Read more

    Who are the QA Stakeholders and What are Their Call Center Roles?

    The quality of your contact center is a direct reflection of your whole company. 90% of Americans...
    Read more

    Call Center Learning & Development for a Remote Workforce

    Remote call centers are here to stay. They are 27% cheaper and experience 35% less downtime than...
    Read more

    Use these Contact center quality assurance software

    If you want to create a thriving contact center that increases agent retention and customer...
    Read more

    Using Scorecards for Effective Quality Monitoring in Call Centers

    Read more

    The Power of Text Analytics Tools for Customer Support | US Scorebuddy QA

    Customer service 101: well-trained contact center agents. They are your first point of contact and...
    Read more