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    How to Avoid Bad Data in the Contact Center: 5 Critical Metrics

    High-quality customer care is a core tenet of your contact center’s success. According to a new study by McKinsey, customer engagement focused on emotional, complex, and...
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    11 Benefits of Call Center Agent Training

    There are few environments as competitive or time-crunched as a busy contact center. That's why...
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    Use AI Text Analytics to Reduce Your Ticket Backlog

    Customer service is only getting more and more difficult. Customers expect more from businesses...
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    Implement Your Call Center Operational QA Framework

    This is Blog #2 in our Contact Center Quality Assurance Framework Series. You can find Blog #1 here...
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    The Anatomy of a Really Good Customer Service Call

    Your call center agents are key to your company’s success. They are the first point of contact with...
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    4 Ways Call Center Managers Can Improve Their Skills

    As a call center manager, it is your job to motivate, encourage, train, and help your agents in...
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    Security Risks and Compliance in Call Centers

    The call center is your first point of contact with your customers. It’s your opportunity to build...
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    7 Tips to Reduce Customer Survey Fatigue & Still Get Feedback

    Do your customers love your product and service? What do they think about your brand, staff, and...
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    Who are the QA Stakeholders and What are Their Call Center Roles?

    The quality of your contact center is a direct reflection of your whole company. 90% of Americans...
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    Call Center Learning & Development for a Remote Workforce

    Remote call centers are here to stay. They are 27% cheaper and experience 35% less downtime than...
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