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    Develop a Contact Center Services Learning Module for Your Team

    Training is one of the essential investments you can make for your contact center. Every dollar you spend on training earns back $30 in productivity. On top of that, companies...
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    Understanding the Call Center Customer Journey

    The best call centers put themselves into the minds of their customers. They take the time to learn...
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    3 Ways Text Analytics Support Customer Interaction Management

    Knowledge is power, especially when it comes to customer experience. The more you know about your...
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    How to Implement an Omnichannel Call Center Strategy

    Today’s businesses rely on healthy customer engagement initiatives for profitability and long-term...
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    12 Call Center Agents Strengths and Weaknesses

    Agents are the heart of any call center. They're your first line of contact with your customers,...
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    How to Build a Tactical QA Framework for your Call Center | ScorebuddyQA US

    This is blog #3 in our Contact Center Quality Assurance Framework Series. You can blog #1 and blog...
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    5 Ways to Leverage Text Analytics for Customer Surveys | US Scorebuddy QA

    What do your customers think about your business? As a contact center, answering that question with...
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    Generate New Revenue Using Data Monetization | US ScorebuddyQA

    Customer data is critical to the success of a contact center operation. It’s how you improve the...
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    QA Framework Guidelines Every Contact Center Manager Needs

    Since the pandemic, high-quality customer service has become more imperative than ever. Post-COVID,
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    How to Build a Knowledge Base in Your Contact Center | US Scorebuddy QA

    Customer expectations are higher than ever, which means your contact center has to take support to...
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