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    How to Implement an Omnichannel Call Center Strategy

    Today’s businesses rely on healthy customer engagement initiatives for profitability and long-term customer loyalty. Being present at all customer touchpoints with personalized,...
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    12 Call Center Agents Strengths and Weaknesses

    Agents are the heart of any call center. They're your first line of contact with your customers,...
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    How to Build a Tactical QA Framework for your Call Center | ScorebuddyQA US

    This is blog #3 in our Contact Center Quality Assurance Framework Series. You can blog #1 and blog...
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    5 Ways to Leverage Text Analytics for Customer Surveys | US Scorebuddy QA

    What do your customers think about your business? As a contact center, answering that question with...
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    Generate New Revenue Using Data Monetization | US ScorebuddyQA

    Customer data is critical to the success of a contact center operation. It’s how you improve the...
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    QA Framework Guidelines Every Contact Center Manager Needs

    Since the pandemic, high-quality customer service has become more imperative than ever. Post-COVID,
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    How to Build a Knowledge Base in Your Contact Center | US Scorebuddy QA

    Customer expectations are higher than ever, which means your contact center has to take support to...
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    How to Avoid Bad Data in the Contact Center: 5 Critical Metrics

    High-quality customer care is a core tenet of your contact center’s success. According to a new...
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    11 Benefits of Call Center Agent Training

    There are few environments as competitive or time-crunched as a busy contact center. That's why...
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    Use AI Text Analytics to Reduce Your Ticket Backlog

    Customer service is only getting more and more difficult. Customers expect more from businesses...
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