Scorebuddy

    Scorebuddy

    Welcome to our Blog

    Call Center Metrics, Platforms and News

    Subscribe Now
    Filter By

    How to Recognize Employee Performance in Your Call Center

    In a professional environment, recognition refers to special notice or attention. The keyword there is unique — when you recognize an employee for a job well done, they feel...
    Read more

    How to Build a QA Form for Call Center Monitoring

    When you consider the value consumers place on customer service, it's easy to see why call quality...
    Read more

    How QA Monitoring Tools Simplify Call Center Data

    Your contact center collects an incredible amount of data every day. This data can tell you...
    Read more

    Using Call Center Quality Assurance Software To Boost Performance

    The success of your call center reflects the success of your brand as a whole. After all, when you...
    Read more

    How to Use Negative Customer Experience in the Call Center as a Training Tool

    Even if someone loves your company or product, 59% of people will walk away after several bad...
    Read more

    How AI Text Analytics Can Improve Contact Center Quality

    As a contact center quality assurance manager, you’re constantly working to improve efficiency,...
    Read more

    6 Benefits and Challenges of Call and Contact Center Outsourcing

    Many companies believe the only way to ensure exceptional customer experiences is to handle all...
    Read more

    How to Build a Strategic QA Framework for your Call Center

    This is the final blog (#4) in our Contact Center Quality Assurance Framework Series. You can find ...
    Read more

    5 Strategies For Developing Call Center Quality Assurance Guidelines

    You are not alone if you want to enhance your contact center's customer experience.
    Read more

    How Contact Center Text Analytics Improves Customer Experience

    You already know a lot about your customers. Every time they call your contact center, live chat...
    Read more