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    6 Strategies for Customer Service Coaching You Can Use Right Now

    Call center agents are the first line of contact with customers. Their performance and customer service skills determine customer retention, bottom lines, and referrals....
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    Top 10 Tips to Motivate Your Customer Service Team

    Best customer service consists of a motivated and enthusiastic team who gives priority to the...
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    Call Center Benchmarking Guide

    Benchmarks are the standards on which the performance of any business is measured. In contact...
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    Best Practices and Customer Experience Examples to Boost Your Contact Center

    Improving the customer experience is the heart of a QA program. Because of this, call centers...
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    11 Call Center KPIs for Customer Satisfaction CSAT

    Customer satisfaction is make-or-break for any organization, especially a call center. If you don’t...
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    The GROW Methodology for Contact Centers

    Contact center coaching is an essential way for agents to improve their performance and boost...
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    Call Centers Trends lie in CX, Digital Adoption and Automation

    The last few years have seen the customer service industry change in many ways. The pandemic has...
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    7 Creative Ways to Recognize Contact Center Agents

    There is no doubt that call center agents have demanding jobs. From handling angry customers to...
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    Understanding Average Handling Time is Your Secret Weapon

    Call center productivity, and success depends on excellent customer service. When customers call,...
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    6 reasons why a purpose-built quality assurance solution will make your life easier

    Quality monitoring, absenteeism, poor morale, and staffing issues are much more challenging if you...
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