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    Scorebuddy

    Scorebuddy

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    The GROW Methodology for Contact Centers

    Contact center coaching is an essential way for agents to improve their performance and boost customer satisfaction. But the nature of contact centers means coaching can often be...
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    Call Centers Trends lie in CX, Digital Adoption and Automation

    The last few years have seen the customer service industry change in many ways. The pandemic has...
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    7 Creative Ways to Recognize Contact Center Agents

    There is no doubt that call center agents have demanding jobs. From handling angry customers to...
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    Understanding Average Handling Time is Your Secret Weapon

    Call center productivity, and success depends on excellent customer service. When customers call,...
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    6 reasons why a purpose-built quality assurance solution will make your life easier

    Quality monitoring, absenteeism, poor morale, and staffing issues are much more challenging if you...
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    How to Handle Angry and Irate Customers in the Call Center

    Dealing with angry customers is something that even the best call center teams have to navigate. It...
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    4 Questions to Ask About Your Contact Center QA Solution

    Quality assurance is essential for running a thriving contact center, but not all quality assurance...
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    Best Practices for Contact Center QA success

    Call center agents have hectic workdays. One agent can easily take up to 50 calls a day. Since 90%...
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    Managing call center quality assurance as your company grows

    Monitoring call center quality assurance is essential for running a thriving call center. A call...
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    How BPOs can use Scorecards for better coaching

    BPOs, or business process outsourcers, face their fair share of challenges. The outsourcing...
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