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    The Future Of Call Center Outsourcing Technologies: 4 Big Tech Trends

    Call center outsourcing has become a common strategy for customer service in the digital age. Instead of relying on in-house teams, outsourced call centers can depend on...
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    Boost Call Center Agent Training with the Power of AI

    In 2022, the global AI market reached $136.55 billion. With such a rapid expansion of AI across...
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    How to Ensure Call Center PCI Compliance and Save Thousands

    In 2006, five major credit card companies established the Payment Card Industry Data Security...
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    Scorebuddy BI: Unlocking the Strategic Value of QA Data

    A complete overview of your call center—what’s working and what isn’t—is essential to drive ongoing...
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    The Perks of Excellence: How Customer Obsession Drives Sales

    Putting customer obsession at the heart of your business is about more than just delivering an...
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    Unlock the Full Power of Call Center Analytics

    In many ways, analytics have altered the role of the contact center quite significantly, taking it...
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    11 Mistakes to Avoid When Setting up Call Center Reporting

    Comprehensive reporting is essential to call center success. By transforming your unstructured data...
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    11 Reasons Why Quality Assurance Is Important

    Increasing sales is one of the primary goals of any business. However, a strong quality assurance...
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    11 Bold CSAT Questions to Guarantee Honest Customer Feedback

    As an Ancient Greek CX manager once said, “Know thy customer, know thyself.”An effective customer...
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    Is Automation a Game Changer for Call Center QA Compliance?

    Compliance is a pressing concern for call centers worldwide, with 61 percent of companies now...
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