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    David McGeough

    David McGeough

    David is responsible for all aspects of the marketing plan to support business growth. Over 20 years experience as a marketing and IT executive. Focus on new market penetration, lead generation and lower customer acquisition costs. Previous experience includes senior marketing roles with the likes of Wrike, New Relic and Citrix.

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    Build the Best Call Center Optimization Workflow in 10 Steps

    As customer expectations continue to rise, and the importance of delivering top-notch customer experiences comes into sharper focus, optimizing your call center workflows has...
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    How to Put Together the Best Call Center Coaching Plan

    Call center coaching is a vital tool for boosting operational efficiency, as well as agent...
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    4 Biggest Call Center Outsourcing Companies in the US Now

    Call center outsourcing has been popular for decades now. But as companies grow more extensive and...
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    Disadvantages of Outsourcing Call Centers

    Call center outsourcing is a strategic decision that many businesses make. It offers...
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    The Best Countries to Outsource Your Call Center to Now

    Navigating today's globalized business landscape often involves making strategic decisions that...
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    How to Outsource Your Call Center: 9 Ways to Do It Right

    Outsourcing your call center can be stressful, with concerns over a drop in customer service...
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    12 Call Center Outsourcing KPIs You Need to Focus On

    Outsourcing your call center functions can be a strategic move, allowing your company to focus on...
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    A Definitive List of the 11 Best Customer Service Books

    Excellent service is foundational to the success of a call center and while books may not be your...
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    The Complete Guide to Call Center Management: 7 Best Practices

    Call center management comes with its own unique set of challenges—high agent turnover, wildly...
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    35+ Examples of the Best Customer Service Empathy Statements

    Putting yourself in your customer’s shoes isn’t always easy, especially if they are frustrated. ...
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