David McGeough

    David McGeough

    David is responsible for all aspects of the marketing plan to support business growth. Over 20 years experience as a marketing and IT executive. Focus on new market penetration, lead generation and lower customer acquisition costs. Previous experience includes senior marketing roles with the likes of Wrike, New Relic and Citrix.

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    4 Biggest Call Center Outsourcing Companies in the US Now

    Call center outsourcing has been popular for decades now. But as companies grow more extensive and global, it’s become an even more viable strategy to optimize customer service...
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    Disadvantages of Outsourcing Call Centers

    Call center outsourcing is a strategic decision that many businesses make. It offers...
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    The Best Countries to Outsource Your Call Center to Now

    Navigating today's globalized business landscape often involves making strategic decisions that...
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    How to Outsource Your Call Center: 9 Ways to Do It Right

    Outsourcing your call center can be stressful, with concerns over a drop in customer service...
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    12 Call Center Outsourcing KPIs You Need to Focus On

    Outsourcing your call center functions can be a strategic move, allowing your company to focus on...
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    The Complete Guide to Call Center Management: 7 Best Practices

    Call center management comes with its own unique set of challenges—high agent turnover, wildly...
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    35+ Examples of the Best Customer Service Empathy Statements

    Putting yourself in your customer’s shoes isn’t always easy, especially if they are frustrated. ...
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    How to Improve Call Center Productivity: 5 Essential Tips

    Positive customer experiences are a direct outcome of strong call center productivity. By staying...
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    6 Call Center Quality Monitoring Best Practices to Follow

    Delivering exceptional service is the backbone of any successful contact center. After all, every...
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