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    David McGeough

    David McGeough

    David is responsible for all aspects of the marketing plan to support business growth. Over 20 years experience as a marketing and IT executive. Focus on new market penetration, lead generation and lower customer acquisition costs. Previous experience includes senior marketing roles with the likes of Wrike, New Relic and Citrix.

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    30 Important Call Center Job Interview Questions and Answers

    Call center agent turnover can be an expensive, persistent problem for any business, with research showing that the average attrition rate in the industry hovers around a...
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    What is an Inbound Call Center? Simple Definition + FAQ

    An inbound call center is responsible for receiving incoming customer calls and providing...
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    What Does Hang Up the Phone Mean? Why It's Important

    We all know what “hanging up the phone” means—it’s when someone ends a call. This seems pretty...
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    What Is Customer Rapport? 8 Tips on How to Build It

    Building positive customer rapport is essential for retention and growing your business. With more...
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    How an AI-Powered Contact Center Can Drive Better QA

    Contact centers need to deliver the best possible customer experience—after all, that’s what...
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    How To Use AI In Customer Service? 7 Biggest Examples

    In a world where customer engagement is crucial for businesses, customer service has never been...
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    The Best Call Center Coaching Feedback Examples To Use

    Effective coaching, alongside quality feedback, is essential for improving agent performance and,...
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    The Impact of AI on Call Center Workforce Management (WFM)

    Navigating a maze of complex internal and external challenges can make managing your contact center...
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    What Is an AI Call Center? 9 Powerful Use Cases

    Generative AI has already disrupted many industries, including call and contact centers. They’re...
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    How to Elevate Your Contact Center With Conversational AI

    We’ve all dealt with chatbots before, and it hasn’t always been smooth. In fact, around 70% of ...
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