David McGeough

    David McGeough

    David is responsible for all aspects of the marketing plan to support business growth. Over 20 years experience as a marketing and IT executive. Focus on new market penetration, lead generation and lower customer acquisition costs. Previous experience includes senior marketing roles with the likes of Wrike, New Relic and Citrix.

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    What Can Contact Center AI Solutions Really Do in 2024?

    Contact center AI solutions are here, and they’re already being used across pretty much every industry. In the past, call centers have had to deal with all kinds of issues—high...
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    What Is a Contact Center Virtual Agent? 7 Big Benefits

    Contact centers are busier now than ever before, making it incredibly difficult to keep customers...
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    8 Ways to Enhance Quality Assurance With Contact Center AI

    Navigating the demands of a complex, thriving contact center has become increasingly difficult over...
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    What is the Contact Center as a Service (CCaaS) Model?

    The customer service landscape is rapidly shifting, with contact center as a service (CCaaS)...
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    What's the State of Call and Contact Center Generative AI?

    As customer expectations soar to new heights, traditional call center methods struggle to keep...
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    The Contact Center Optimization Metrics You Need to Focus On

    Optimizing a contact center means fine-tuning every interaction, process, and technology to ensure...
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    7 Best Practices for Contact Center Optimization in 2024

    With rapid technological advancements and shifting customer expectations, optimizing your contact...
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    The Ultimate Guide to Call Center Agent Performance Dashboards

    Having detailed, real-time data at your fingertips is crucial for keeping up with your contact...
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    Build the Best Call Center Optimization Workflow in 10 Steps

    As customer expectations continue to rise, and the importance of delivering top-notch customer...
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    How to Put Together the Best Call Center Coaching Plan

    Call center coaching is a vital tool for boosting operational efficiency, as well as agent...
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