David McGeough

    David McGeough

    David is responsible for all aspects of the marketing plan to support business growth. Over 20 years experience as a marketing and IT executive. Focus on new market penetration, lead generation and lower customer acquisition costs. Previous experience includes senior marketing roles with the likes of Wrike, New Relic and Citrix.

    Welcome to our Blog

    Call Center Metrics, Platforms and News

    7 Best Practices for Contact Center Optimization in 2024

    With rapid technological advancements and shifting customer expectations, optimizing your contact center is no longer just an option—it's a necessity.
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    The Ultimate Guide to Call Center Agent Performance Dashboards

    Having detailed, real-time data at your fingertips is crucial for keeping up with your contact...
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    Build the Best Call Center Optimization Workflow in 10 Steps

    As customer expectations continue to rise, and the importance of delivering top-notch customer...
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    4 Biggest Call Center Outsourcing Companies in the US Now

    Call center outsourcing has been popular for decades now. But as companies grow more extensive and...
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    Disadvantages of Outsourcing Call Centers

    Call center outsourcing is a strategic decision that many businesses make. It offers...
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    The Best Countries to Outsource Your Call Center to Now

    Navigating today's globalized business landscape often involves making strategic decisions that...
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    How to Outsource Your Call Center: 9 Ways to Do It Right

    Outsourcing your call center can be stressful, with concerns over a drop in customer service...
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    12 Call Center Outsourcing KPIs You Need to Focus On

    Outsourcing your call center functions can be a strategic move, allowing your company to focus on...
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    35+ Examples of the Best Customer Service Empathy Statements

    Putting yourself in your customer’s shoes isn’t always easy, especially if they are frustrated. ...
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