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    David McGeough

    David McGeough

    David leads marketing initiatives for business growth, with 20+ years as marketing/IT exec specializing in market penetration and customer acquisition.

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    Call Center Laws & 15 TCPA Rules

    Regarding call center laws and compliance, there are many abbreviations in the industry literature, such as FCC, FTC, TRACED, TSR, and STIR/SHAKEN. This article focuses on TCPA, a...
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    What is CSAT Score and How to Calculate it?

    A little happiness goes a long way. According to studies, a 10 percent rise in a company's CSAT...
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    Call Center Compliance Checklist Template + How to Use It

    Staying compliant is essential for any business, and the risk of a data breach is getting higher...
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    How to Pick Call Center Management Software: 15 Key Features

    Trying to balance growing numbers of communication channels and interactions with the right call...
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    How to Build a Multichannel Call Center Customers Love: 7 Tips

    In our day-to-day we have more ways to communicate than ever before—video calls, live chat, social...
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    11 Call Center Scheduling Best Practices + How to Optimize

    Over 60% of contact center leaders are feeling the squeeze of staffing shortages—the balancing act...
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    8 Hard Skills for Customer Service + How to Develop Them

    When we think about support, we often think about soft skills first—but we can't ignore the...
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    How to Nail Your Digital Customer Experience Strategy: 12 Steps

    With over 5.17 billion internet users in 2024, the world is more connected than ever. This means...
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    What Does Candor Mean for Call Centers? How to Embrace It

    Showing candor means being open, honest, and straightforward when communicating—even if that’s...
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    Why Debt Collection Call Centers Need QA + How to Do It

    Debt collection call centers are often the main connection between agencies and debtors, leading to...
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