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    David McGeough

    David McGeough

    David is responsible for all aspects of the marketing plan to support business growth. Over 20 years experience as a marketing and IT executive. Focus on new market penetration, lead generation and lower customer acquisition costs. Previous experience includes senior marketing roles with the likes of Wrike, New Relic and Citrix.

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    How to Start a Virtual Call Center | C-Suite Guide

    The numbers speak for themselves: since the pandemic, the percentage of paid remote work days went from 7.2% in 2019 to 27.7% in 2024, after spiking to 61.5% in 2020. The rise of...
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    The Fundamentals of Contact Center AI Software + 9 Examples

    Running a contact center hasn’t ever been easy, but it’s become increasingly difficult in recent...
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    11 Practical Ways to Improve Customer Satisfaction with AI

    Artificial intelligence (AI) has revolutionized call centers, in no small part thanks to generative...
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    Why Private LLMs Are Better for AI Customer Service

    There’s been a massive shift in how we do business, thanks to AI customer service. The addition of...
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    AI Customer Experience: 5 Pitfalls to Watch Out For

    We’ve approached the peak of Gartner’s Hype Cycle for AI. It doesn’t matter where you look—AI is...
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    Scorebuddy Launches New QA Automation Tool: GenAI Auto Scoring

    How would you like a scalable team of AI evaluators at your disposal?Scorebuddy is launching a new...
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    The Best Cold Calling Scripts for Call Centers: 14 Examples

    Call centers have evolved in the last few decades. With the addition of the internet, social media,...
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    What Is a Virtual Call Center? How It Works + 8 Big Benefits

    The explosion of virtual call centers isn’t just a lingering result of the pandemic. There’s been a...
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    What is Mean Opinion Score? How to Boost Call Center MOS

    While phones nowadays seem to be used for everything but calls, they remain a popular choice for...
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    What is Workforce Engagement Management (WEM)? And How to Use It

    High agent turnover is all too common within the call center industry, and it’s a clear sign that...
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