David McGeough

    David McGeough

    David is responsible for all aspects of the marketing plan to support business growth. Over 20 years experience as a marketing and IT executive. Focus on new market penetration, lead generation and lower customer acquisition costs. Previous experience includes senior marketing roles with the likes of Wrike, New Relic and Citrix.

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    The Big Guide to Call Center Knowledge Process Outsourcing

    Managing call center operations today has become more challenging amid economic constraints and ever-present budgetary issues. And rising call volumes—along with increasing...
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    Call Center Reporting Best Practices + 9 Ways to Do It Better

    Reporting is key to understanding your contact center. It helps QA teams measure performance across...
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    What is Call Center Screen Recording? + 5 Big Benefits

    Call centers have moved far beyond just phone calls, despite the name. Modern consumers stay...
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    Call Center Quality Assurance Automation: How Does It Work?

    Ensuring high quality service is essential, especially as customer needs become even greater. 93%...
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    This Call is Being Recorded For Quality Assurance: Why?

    We’re all familiar with the phrase, “This call is being recorded for quality assurance purposes”,...
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    What Is Dialed Number Identification Service (DNIS)? The Guide

    Dialed number identification service (DNIS) is a powerful tool that can revolutionize how you...
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    What Is Automatic Call Distribution (ACD)? + 4 Big Benefits

    High call volumes coupled with inefficient call routing can wreak havoc on your call center...
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    How to Run an Outbound Call Center: Best Practices + Tips

    Outbound call centers are incredibly important for businesses. They drive quality leads and...
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    Call Center Quality Assurance Job: Is It Right For You?

    Call centers are vital to modern businesses, offering a way for customers to get help and connect....
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    30 Important Call Center Job Interview Questions and Answers

    Call center agent turnover can be an expensive, persistent problem for any business, with research...
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