David McGeough

    David McGeough

    David is responsible for all aspects of the marketing plan to support business growth. Over 20 years experience as a marketing and IT executive. Focus on new market penetration, lead generation and lower customer acquisition costs. Previous experience includes senior marketing roles with the likes of Wrike, New Relic and Citrix.

    Welcome to our Blog

    Call Center Metrics, Platforms and News

    What Is Automatic Call Distribution (ACD)? + 4 Big Benefits

    High call volumes coupled with inefficient call routing can wreak havoc on your call center operations. This chaotic scenario often leads to frustrated customers, burnt-out...
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    How to Run an Outbound Call Center: Best Practices + Tips

    Outbound call centers are incredibly important for businesses. They drive quality leads and...
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    Call Center Quality Assurance Job: Is It Right For You?

    Call centers are vital to modern businesses, offering a way for customers to get help and connect....
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    What is an Inbound Call Center? Simple Definition + FAQ

    An inbound call center is responsible for receiving incoming customer calls and providing...
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    What Does Hang Up the Phone Mean? Why It's Important

    We all know what “hanging up the phone” means—it’s when someone ends a call. This seems pretty...
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    What Is Customer Rapport? 8 Tips on How to Build It

    Building positive customer rapport is essential for retention and growing your business. With more...
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    How an AI-Powered Contact Center Can Drive Better QA

    Contact centers need to deliver the best possible customer experience—after all, that’s what...
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    How To Use AI In Customer Service? 7 Biggest Examples

    In a world where customer engagement is crucial for businesses, customer service has never been...
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    The Best Call Center Coaching Feedback Examples To Use

    Effective coaching, alongside quality feedback, is essential for improving agent performance and,...
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