David McGeough

    David McGeough

    David is responsible for all aspects of the marketing plan to support business growth. Over 20 years experience as a marketing and IT executive. Focus on new market penetration, lead generation and lower customer acquisition costs. Previous experience includes senior marketing roles with the likes of Wrike, New Relic and Citrix.

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    The 8 Most Important Call Center Compliance Trends for 2025

    It’s a new year and there are a number of call center compliance trends on the horizon that we need to be ready for. Compliance is growing more difficult every year:
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    12 Big Call Center Coaching Challenges + How to Overcome Them

    Coaching isn’t just critical for agents—it affects the customer experience, operational efficiency,...
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    How to Do Call Center Compliance Training: 12 Tips

    Call center agents are faced with a lot of responsibilities on a daily basis. Not only are they the...
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    How to Improve Call Center Agent Performance: 15 Tips + Examples

    Your success hinges on understanding how to improve call center agent performance. Your agents are...
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    How to Build the Best Team Support Ever?

    The customer service industry has developed over the years. Nowadays, excellent customer service is...
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    Call Center Laws & 15 TCPA Rules

    Regarding call center laws and compliance, there are many abbreviations in the industry literature,...
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    What is CSAT Score and How to Calculate it?

    A little happiness goes a long way. According to studies, a 10 percent rise in a company's CSAT...
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    Call Center Compliance Checklist Template + How to Use It

    Staying compliant is essential for any business, and the risk of a data breach is getting higher...
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    How to Choose Call Center Management Software: 15 Key Features

    Trying to balance growing numbers of communication channels and interactions with the right call...
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    How to Build a Multichannel Call Center Customers Love: 7 Tips

    In our day-to-day we have more ways to communicate than ever before—video calls, live chat, social...
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