David McGeough

    David McGeough

    David is responsible for all aspects of the marketing plan to support business growth. Over 20 years experience as a marketing and IT executive. Focus on new market penetration, lead generation and lower customer acquisition costs. Previous experience includes senior marketing roles with the likes of Wrike, New Relic and Citrix.

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    How to Improve Call Center Agent Performance: 15 Tips + Examples

    Your success hinges on understanding how to improve call center agent performance. Your agents are often the only point of contact customers will ever have with your business—they...
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    How to Build the Best Team Support Ever?

    The customer service industry has developed over the years. Nowadays, excellent customer service is...
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    Call Center Laws & 15 TCPA Rules

    Regarding call center laws and compliance, there are many abbreviations in the industry literature,...
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    What is CSAT Score and How to Calculate it?

    A little happiness goes a long way. According to studies, a 10 percent rise in a company's CSAT...
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    Call Center Compliance Checklist Template + How to Use It

    Staying compliant is essential for any business, and the risk of a data breach is getting higher...
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    How to Choose Call Center Management Software: 15 Key Features

    Trying to balance growing numbers of communication channels and interactions with the right call...
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    How to Build a Multichannel Call Center Customers Love: 7 Tips

    In our day-to-day we have more ways to communicate than ever before—video calls, live chat, social...
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    11 Call Center Scheduling Best Practices + How to Optimize

    Over 60% of contact center leaders are feeling the squeeze of staffing shortages—the balancing act...
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    8 Hard Skills for Customer Service + How to Develop Them

    When we think about support, we often think about soft skills first—but we can't ignore the...
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    How to Nail Your Digital Customer Experience Strategy: 12 Steps

    With over 5.17 billion internet users in 2024, the world is more connected than ever. This means...
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