Automate QA to increase coverage and reduce cost to score
Expand your QA program without new hires. Use AI‑powered auto scoring to reduce repetitive evaluations, AI Assist to reduce human evaluation times and automated workflows to assign targeted lists, freeing up valuable QA resources.
Autoscore agent or chat bot conversations across multiple channels
Analyze 100% of conversations effortlessly
Reduce human evaluation times with AI assistance
Implement automated workflows for increased efficiency
Expose invaluable insights with advanced AI Analytics
Use AI powered conversation analytics to enhance your QA data to highlight trends and patterns. Visualize with custom dashboards designed by you for your needs. Easily share dashboards and reports across the business to inform stakeholders and management.
Find reasons to call and sentiment in your conversations
Create your own dashboards in minutes
Explore your QA data with embedded business intelligence
Scorebuddy QA is an invaluable platform for any QA process. It offers AI-driven solutions with thoughtful design, and a powerful BI tool that delivers comprehensive insights on evaluations. I am grateful to the dedicated team behind Scorebuddy who provides exceptional support, making a significant impact on Tide's experience by attending to us swiftly with a great sense of responsibility.
Follow the latest developments in contact center QA. Get actionable insights on how to improve your call center operations. Learn more about Scorebuddy’s features.
.png?width=155&name=ContactCenterQualityAssurance_MomentumLeader_Leader%20(6).png)
.png?width=155&name=ContactCenterQualityAssurance_Leader_Mid-Market_Leader%20(5).png)
.png?width=155&name=ContactCenterQualityAssurance_HighPerformer_Enterprise_HighPerformer%20(5).png)
.png?width=155&name=ContactCenterQualityAssurance_Leader_Leader%20(6).png)
