SENTIENT SOLUTIONS LIMITED
Sentient Solutions Limited is committed to the protection of our Customer and their clients’ personal data and to keeping any personal information we obtain private and secure. This privacy statement sets out the manner in which we deal with personal data in all of its forms.
If you believe that we hold or are using your personal data in a manner which is contrary to your wishes, please get contact [[email protected]].
“you” and “your”
|the person/entity that has purchased Sentient’s Scorebuddy Service and is using the SaaS Services;|
|“GDPR”||EU General Data Protection Regulation;|
|“Privacy Statement”||This privacy Statement;|
|Sentient’s Scorebuddy Service;|
|“Sentient”||Sentient Solutions Limited and its related companies and subsidiaries;|
|“Terms and Conditions”||Sentient Solutions Terms and Conditions;|
1. Sentient’s Terms and Conditions
2. Personal Data Collected by Sentient
There are various circumstances in which Sentient are required to process and store personal data. We set them out here:
a. We collect the e-mail addresses of those who communicate with us via e-mail or supply their email addresses to us by some other means;
b. We collect information volunteered by you (such as survey information and/or site registrations), and other personal information where applicable such as your or your customers’ name, telephone number, home address and information and services which you have requested;
c. We store aggregate information on what pages consumers access or visit;
d. We store third party data provided to us by you in accordance with our Terms and Conditions.
If you believe that Sentient has personal data belonging to you in error or against your wishes, please contact [email protected] to have it removed.
3. Use of Data
We use data which we collect in the ordinary course of our business in accordance with your permission. We may use your data where necessary for our legitimate business interests, including to:
i. improve the content of our Website and the services we offer;
ii. ensure the Website is presented in the most effective manner for you and for your computer;
iii. compile statistical data on the use of our Website;
iv. allow you to participate in interactive features of our service, when you choose to do so; and
v. notify you about changes to our service.
a. The information we collect is not shared with or sold to other organizations for commercial purpose except to provide products or services you’ve requested, when we have your permission.
b. If you are concerned about how Sentient is handling your privacy, please contact Mark McDonagh immediately at the following email address [email protected] or by post to Sentient Solutions Limited,
Guinness Enterprise Centre, Taylor’s Lane, Dublin 8, Ireland
4. Marketing Emails
We send marketing emails on a monthly basis to our database of emails. We do this on an opt-in basis and provide a clear unsubscribe option in circumstances where you no longer wish to receive such emails.
a. We may disclose your Data to third parties who provide a service to us, such as our Internet Service Provider who records data on our behalf and is bound by confidentiality provisions.
b. We may from time to time be required to disclose data under special circumstances and where it is expressly required by applicable legislation or by law enforcement agencies, such as to comply with a subpoena or if your actions violate our Terms and Conditions.
c. It may be necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Service of the specific application, or as otherwise required by law.
e. Any such disclosure shall be assessed individually and carried out in strict accordance with the GDPR. Where Sentient are required to disclose your data to third party by law, we will do so according to the strictest guidelines and only where we deem the action to be necessary.
6. Third Party Data
In offering cloud based solutions through SaaS Services, Sentient may be required to store certain third party data uploaded by you for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, and research. Sentient does not share your personal information or the information of your consumers with any third parties.
a. The security of your Personal Information is very important to Sentient. We use physical, electronic, and administrative safeguards that are designed to protect your Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction.
b. The transmission of information via the Internet is not completely secure and may involve the transfer of data to a third party outside of the European Economic Area (EEA). To the limited extent that it is necessary to transfer your Data outside of the EEA, we will ensure appropriate safeguards are in place to protect the privacy and integrity of such data. Please contact us if you wish to obtain information concerning such safeguards (see Contact Us below).
c. Where we discover a breach which could have an impact on your privacy, we will notify you as soon as practicable and keep you up to date with how we are managing the problem. We will also report any such breach to the Supervisory Authority in accordance with the GDPR.
b. Your browser may allow you to set how it handles cookies, such as declining all cookies or prompting you on whether to accept each cookie. But please note that some parts of the Site may not work as intended or may not work at all without cookies.
9. Data Storage
Sentient may use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run our services. Although Sentient owns the code, databases, and all rights to the Sentient applications, you retain all rights to your data.
Sentient upholds the your “right to be forgotten”. If you wish for any data concerning you to be deleted by us, we will do so upon a written request to our Data Protection Officer.
10. Handling of Third Party Data
Sentient are required to process third party data (acting as a “data processor”) on behalf of our Customers. We exclusively process this third party data in the form of meta-data, and do not import any personal information for unique use. It is a condition of any contract with Sentient that the data controller, the party supply the third party data to us, is entirely compliant with the law including but not limited to the GDPR, and has the express permission of the data subject in doing so. Sentient cannot oversee contractual agreements between you and third parties, as such your use of third Party data is solely your responsibility.
11. Your rights
a. You may request access to, rectification, erasure or restriction of your Data, or object to the processing of your Data or Data portability at any time. We will respond to your request in writing, or orally if requested, as soon as practicable and in any event within one month of receipt of your request. We may request proof of identification to verify your request. All requests should be addressed to [email protected]
b. You have the right to lodge a complaint with the Data Protection Commissioner if you are unhappy with how we are processing your Data.
c. At Sentient, we take the issue of data security very seriously. If you believe that we are in breach of our obligations in this regard, please get in contact with our highly skilled staff members and they will progress the matter to the highest level of management without delay.
12. Changes to this Privacy Statement
We reserve the right to change this Privacy Statement from time to time at our sole discretion. If we make any changes, we will post those changes here and update the “Last Updated” date at the bottom of this Privacy Statement. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check this Statement periodically for updates.
13. Contact Us
If you have any questions or concerns regarding how your Data is processed via this Site, please contact us at [email protected] or by post to Sentient Solutions Limited, Guinness Enterprise Centre, Taylor’s Lane, Dublin 8, Ireland. All requests will be dealt with promptly and efficiently.
Last Updated: 22nd May 2018