Pricing

Best Price, Best features, Best ROI.

Our customers report an average ROI of 8x.

25 STAFF
$ 165 / month
  • = $6.60 per Staff
  • Includes:
  • Core Modules
  • 1GB Storage
  • Additional Mod's Available
  • + Agent Insight
  • + Integrated Surveys
75 STAFF
$ 380 / month
  • = $5.10 per Staff
  • Includes:
  • Core Modules
  • 5GB Storage
  • Additional Mod's Available
  • + Agent Insight
  • + Analytics
  • + Integrated Surveys
150 STAFF
$ 640 / month
  • = $4.30 per Staff
  • Includes:
  • Core Modules
  • 10GB Storage
  • Additional Mod's Available
  • + Agent Insight
  • + Analytics
  • + Integrated Surveys
250+ STAFF
ON month
  • application
  • Includes:
  • Core Modules
  • Unlimited Storage
  • Additional Mod's Available
  • + Agent Insight
  • + Analytics
  • + Integrated Surveys

What do I get in the core package?

Scorecard Designer

Build unlimited, flexible, Multi-channel scorecard

Calibration Tool

Make sure that reporting is consistent

Compliance Reporting

Ensure that vital processes are followed

General Reports

Off the shelf, ready-to-go reporting

Root Cause

Focus on what's really importanted

Quick Comments

Give feedback where it's needed

Custom Tags

Report on literally anything you want to focus on

Multi-tenant

Give controlled access to groups, depts or external clients.

What else can I get?

Agent Dashboards
Turbo Analytics
Integrated Surveys
Agent Dashboards

Transparency inspires engagement. Give agents their own dashboards showing their quality scores and coaching tips. Alert them when a new score is submitted. You can choose to let them self-score or accept scores without review. When in 1-1 meetings, record personal goals, and with team leader dashboards, watch as they up their game, empowered by the metrics and the trust you’ve placed in them.

Turbo Analytics

If you can't measure it, you can't manage it. Scorebuddy’s powerful analytics tool allows you to spot trends and exceptions so you can manage, coach and improve. Using over 30 reports dig deep into your quality scores, carry out root-cause analysis, identify common pitfalls, broken processes and training gaps, or catch people doing a good job! Create your own data tags to categorize and organize the information to reveal even more detail.

Integrated Surveys

Surveys... but for call centers. Complete the picture; get amazing results combining your Quality and Customer Sentiment scores on a single platform. Scorebuddy’s integrated surveys gathers customer satisfaction (CSAT) and Net Promoter Scores (NPS) and links them to the individual giving agent, supervisor, team and group satisfaction scores. Send surveys from your CRM using our API or issue SMS and email invites from the agent desktop.

Calculate your ROI

How much time will Scorebuddy save you?
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Trusted by the best

Scorebuddy delivers measurable, positive change

What Scorebuddy Customers are saying

  • Veronika Halouzkova
    Senior Customer Service Manager
    Ryanair

    Ryanair initially used Scorebuddy to measure 600 staff and 3 outsource partners throughout Europe. The value was seen immediately as their quality team saved hours every week by not having to struggle with the process via spreadsheets, and the team has found it easy to use.

  • Dawna Blocher
    Director of Customer Service
    Naturebox

    The interface is user friendly for both the QA teams and the front line agents. Programming and reporting is a breeze and our QA team has increased their productivity in our first month by at least 40%. Don't hesitate to take advantage of their free trial and see what a different this tool can make!

  • Nikki Davies
    Global Assistance
    Allianz

    Over 30 managers in Allianz use Scorebuddy for quality monitoring their teams. Staff lists are up to date, unlike their previous system which was only updated annually. The managers have increased autonomy and ownership over their quality forms as they can instantly change their scorecards to what suits their needs.