Understand the impact of your service on CSAT with integrated surveys

Put internal quality scores against your CSAT to get a truly honest view!

30 day contracts. No credit card details are required for the trial.

Integrated Surveys

Scorebuddy’s integrated customer sentiment surveys deliver customer satisfaction (CSAT) and Net Promoter Scores (NPS) that can be readily compared to internal agent quality metrics.

COMPLETE THE PICTURE, GET AMAZING RESULTS BY COMBINING YOUR QUALITY AND CSAT SCORES IN ONE PLATFORM
Customer Satisfaction is a key driver of loyalty and propensity to repurchase. Why run customer sentiment surveys separately to your internal Quality evaluations, Scorebuddy combines and reports on a single platform allowing you to track CSAT at a Group. Team and Agent level.

Design
Build and deploy a survey in minutes. Branded by you each questionnaire is delivered in a responsive webpage optimised for mobile devices. Capture customer contacts using the agent desktop widget or import using our simple API.

Gather
Simple surveys get great response rates. Collect NPS results, Comments, CSAT and a host of other responses, results populate instantly. Use email and SMS to issue invite

Share
Results are shared on the Supervisor and Agent Dashboards allowing your teams to respond dynamically to customer needs and tailor your service delivery.

Act
Comparing and contrasting CSAT and quality scores side by side will reveal the key behaviours and issues that drive customer satisfaction, collaborating and sharing the insight across the whole team is a powerful agent for positive change.

Benefits

  • Complete View of your Service Delivery
  • Internal Scores side-by-side with Customer Sentiment
  • Map Customer Sentiment to individual agents
  • Send invites via email or SMS
  • Integrate with your CRM using our API

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