Compliance Managers love Scorebuddy

Get peace of mind and reduce the risk of compliance breaches

Scorebuddy for Compliance Managers

We know that compliance managers have a lot of plates to spin at any one time, and such are the penalties for non-compliance, they literally cannot afford to let any of those plates drop.

Scorebuddy’s compliance module helps you easily identify when and where a breach has occurred. Non-compliant events are flagged so that immediate attention can be given to the agent, or process, involved. This way, you can keep on top of regulations and avoid penalties. No broken plates!

Here are a few things we think you’ll really like about Scorebuddy:

Breach alerts

In regulated industries such as the financial services, it’s essential that you know immediately should you have a compliance failure. Scorebuddy sends an email to a line manager as soon as a compliance question is missed, with the full details. In this way, Scorebuddy can actually help you reduce your risk profile.

Pass/fail rates

You will love that you don’t have to click into every scorecard to see what your compliance error rate is; see it as soon as you log in. Put in any date range and it will give your compliance pass/fail rate, which makes reporting and meeting prep so much easier.

Reasons for compliance failure

Drill down into the data to figure out what the reason for the fail is without having to leave the dashboard. Read the supervisor’s comments right in the scorecard and listen to the customer interaction attached to the scorecard.  It’s easy to take remedial action and coach out the problems.

Log of compliance activity

Scorebuddy keeps a full log of your compliance monitoring and performance so in the event of an audit by the financial regulator, all the data is in one place. Your boss will be delighted and the regulator will love you.

Support when you need it

You will rarely need to use Scorebuddy support but it works! You can talk to a real person or pop a question in the support form and they get back to you in super-quick time.

Sounds perfect? Start our 30-day free trial today. No credit card necessary.

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Features in brief

  • Instant compliance breach alerts
  • Discover reasons for compliance failure
  • Pass/fail rates
  • Keep a log of compliance activity
  • Conduct 'Root Cause' analysis
  • Score across multiple channels

Related Case Studies

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Regulated Industry Case Study: Allianz Global Assistance relies on delivering fast high quality services to its customers 24/7 around the world. It is a global leader in Assistance, Travel Insurance and Personal Services.
Allianz use Scorebuddy to reduce the effort required to gather and manage quality scores in their customer service centers.

Who else is using it?

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