Some of our happy customers
Scorebuddy was built to do one thing really well and that is quality assessment. Our customers seem to agree. These short case studies show how they’ve transformed quality with Scorebuddy’s help.
Financial Industry Case Study: Scorebuddy is being used throughout the bank by Quality Assurance for both Sales as well as back office Operations teams. It is being applied to Group Operations and within the Distribution Division, including the sales contact center and the bank’s branch networks.
Call Center Case Study: NatureBox delivers a world of carefully sourced and nutritionist-approved foods right to your door. Each snack contains wholesome ingredients - with no artificial sweeteners, flavours or colours. Snacking has never been so deliciously fun and naturally easy.
Regulated Industry Case Study: Allianz Global Assistance relies on delivering fast high quality services to its customers 24/7 around the world. It is a global leader in Assistance, Travel Insurance and Personal Services.
Allianz use Scorebuddy to reduce the effort required to gather and manage quality scores in their customer service centers.
Outsourcer Case Study: S2G are an outsourcer that work, to the most part, with technological customers. Their slogan “Humans Helping Humans within the World of Technology” kind of says it all really. Their agents will be trained on multiple client desks and so training is of utmost importance here.
Abtran is the largest indigenous business process outsourcer (BPO) in the Irish market and is the leading provider of customer management solutions in the public and private sectors.
MPL Contact has been providing outsourced contact centre services to businesses of all sizes and in all industries since 1994. It is one of the UK's leading provider of outsourced contact centre solutions and are specialists in complex customer service provision. Working across a number of locations with many varied clients MPL required a quality management solution to replace unwieldy spreadsheets that was easy to use for all parties involved.
PRA Group are an international investment company specialized in the acquisition and servicing of non-performing consumer loans. As investment specialists they are tied to many compliance regulations; governance reporting is essential however it was proving to be a time consuming exercise that they found they didn’t have any spare time to dedicate to other tasks. They were using manual spreadsheets that took 8 days per month to prepare and analyse.
Some other customers you might know...
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