Blog

We live and breathe QA! We’re sharing our best insights in the hope that they’ll be of some use to you.

Call Center Quality Assurance
Blog

What Call Center Agents Wish That Managers Knew About Monitoring

Many call centers have a love/hate relationship with quality assurance monitoring: Management loves it but agents can hate it. Management has a legitimate interest in monitoring the quality of service…
Read more What Call Center Agents Wish That Managers Knew About Monitoring
call center quality management with binoculars
Blog

How Can Call Center Quality Management Predict Brand Success?

We can all agree that brand recognition and success are elusive and hard to achieve. But there are ways of increasing brand value that are so simple that after businesses…
Read more How Can Call Center Quality Management Predict Brand Success?
call center quality assurance
Blog

Do You Know the Best Way to Measure Call Center Quality?

If you are a call center or quality assurance manager, then you likely use metrics to measure your agents' performance. Traditional call center analytics examine adherence and operational efficiency. Most…
Read more Do You Know the Best Way to Measure Call Center Quality?
replace spreadsheets with dashboards
Blog

How Scorebuddy Call Center QA Helps One of the World’s Largest Airlines

Ever heard of Ryanair? This innovative airline is making waves in the E.U. and around the region. An accessible and affordable Ryanair flight is a great way to roll over…
Read more How Scorebuddy Call Center QA Helps One of the World’s Largest Airlines
Blog

Why Scorecards Are A Call Center QA Manager’s Secret Sauce

If you are responsible for Quality Assurance for call center customer engagements, you are always under pressure to deliver results. The critical factor in call center QA is still the…
Read more Why Scorecards Are A Call Center QA Manager’s Secret Sauce
Survey Tips Image
Blog

Avoid Survey Fatigue

Customer satisfaction surveys are the best way for businesses large and small to find out how customers really feel about products, services, and the shopping experience. But, unfortunately, not all…
Read more Avoid Survey Fatigue
Blog

Who are the QA Stakeholders in your Call Centre?

There are more people in your organisation concerned with the quality assessment system than you think. There are more people outside your organisation concerned with your QA than you think.…
Read more Who are the QA Stakeholders in your Call Centre?
New Features Release
New Features Update

New Features: March 2017

Scorebuddy continues to evolve, we have listened carefully to users and release 5.4 brings features that will add the flexibility to develop new types of Score cards and to help…
Read more New Features: March 2017
New Features Release
New Features Update

New Features: December 2016

Yep, we can NOT stop developing! We have made improvements to the compliance module, the calibration module, the scorecards process, the supervisor view as well as the advanced reporting module.…
Read more New Features: December 2016
Blog

Anatomy of a good call part 4: The Future

DO YOU REMEMBER THE DISCOS THAT YOU USED TO GO TO WHEN YOU WERE 16? If you met somebody nice you would have asked for/given them your phone number right?…
Read more Anatomy of a good call part 4: The Future
Uncategorised

Scorebuddy voted “Best Contact Centre Technology”

Scorebuddy has been voted “Best Contact Centre Technology” in the Top 10 Contact Centre Technology Awards 2016 on callcentrehelper.com. Our customers are the root of our success so a BIG…
Read more Scorebuddy voted “Best Contact Centre Technology”
New Features Update

New look for Scorebuddy

USER GUIDES: YOUR NEW USER INTERFACE We have been working away in the background on a fresh new look for the user interface and so we thought that this was…
Read more New look for Scorebuddy

Start designing scorecards now! (Free 30-day trial)

It takes less than 30 seconds

No credit card required!

Yes, it IS worth the investment. You want proof? You got it:

ROI Calculator

or

Request a Tour