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Embedded AI: The Ultimate Solution for Automation and In-Depth Insights

Support your evaluators with GPT-powered AI assistance

AI Assist uses GPT to work alongside your evaluator, summarizing and scoring conversations on demand. Common attributes such as resolution, sentiment and empathy are instantly generated, supporting the evaluator with insights and reducing the time to score.

Support your evaluators with GPT-powered AI assistance
Save time by auto-scoring conversations using AI

Save time by auto-scoring conversations using AI

Create AI scorecards and use GPT to auto-score selected questions, removing hours of manual work and giving human evaluators additional context and guidance. Easily tailor AI scoring to align with your QA criteria by instructing the AI, assigning weightings and specifying answer formats.

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Uncover deep insights with AI scanning 100% of conversations

AI analyzes 100% of conversations, identifying reasons to call and highlighting opportunities to improve customer experience and service delivery. Automated sentiment analysis and topic detection discover patterns & trends you didn’t know existed.

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SB Uncover deep insights with AI scanning 100% of conversations-v2

Seamlessly integrate with your existing tools

Scorebuddy AI works with your existing tools, including Zendesk, Intercom, Salesforce, Genesys, and more. Expand QA coverage without disrupting your current workflows.

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Seamlessly integrate with your existing tools SB-v2

Insights

Scorebuddy delivers measurable, positive change to contact centers worldwide.
  • How AI Text Analytics Can Improve Contact Center Quality

    As a contact center quality assurance manager, you’re constantly working to improve efficiency, increase productivity, facilitate growth, increase customer satisfaction, and build...

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  • Use AI Text Analytics to Reduce Your Ticket Backlog

    Customer service is only getting more and more difficult. Customers expect more from businesses than ever before, willing to pay for what they want. Almost 50% of customers would...

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  • Text Analytics for Call Centers: A Rich Source of Insight into your Customers

    Customers expect better support than ever before—no matter the channel they use to contact you. Whether they call your contact center on the phone or communicate via live chat,...

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