AI Assist uses GPT to work alongside your evaluator, summarizing and scoring conversations on demand. Common attributes such as resolution, sentiment and empathy are instantly generated, supporting the evaluator with insights and reducing the time to score.
Create AI scorecards and use GPT to auto-score selected questions, removing hours of manual work and giving human evaluators additional context and guidance. Easily tailor AI scoring to align with your QA criteria by instructing the AI, assigning weightings and specifying answer formats.
AI analyzes 100% of conversations, identifying reasons to call and highlighting opportunities to improve customer experience and service delivery. Automated sentiment analysis and topic detection discover patterns & trends you didn’t know existed.
Scorebuddy allows us to deliver world-class service through our sales and customer service teams.
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