The Scorebuddy Team
We are a small, but well tested team. We pride ourselves on our friendly approachable nature. Please check out our Bios below.
The Scorebuddy story
Close to 5 years ago, Scorebuddy’s founders Dick Bourke and Derek Corcoran were busy running their SaaS (Software as a Service) company, Sentient Solutions, when one of their call center clients came to them with a challenge:
The challenge was quality assessment. The client wanted to be able to:
- Easily score the quality of customer service interactions being delivered by call center agents across multiple channels
- Use the scores to improve the performance of call center agents, teams and supervisors by drilling into the data to carry out root-cause analysis
The customer had researched the market and found that many of the available QA solutions were very basic add-ons to software that was designed for another specialism. They knew they wanted a bespoke solution, and they knew it would be on a scale that was beyond their in-house IT team.
Derek and Dick put their decades of experience in the telecommunications and contact center industries to work and designed a user-friendly, cloud-based quality assessment solution specifically for contact centers. The client loved it. Scorebuddy was born.
Scorebuddy is still a youngster yet we have customers all over the world in an array of industries including outsourcing, healthcare, insurance, finance, security, technology, housing, cosmetics, gaming, retail and energy. Our clients range in size from global corporations like Air BnB, DHL and Allianz to growing brands such as Nature Box. You could say Scorebuddy is a child prodigy, but a very cute one that everybody loves.