The Quality Measurement & Reporting Platform for Contact Centers

Quality assessing 30,000+ agents across 20 countries each month.

No contracts. No credit cards for the trial.

  1. Engage Your Agents

    An engaged agent is a happy agent. Agents get their own personal dashboard where scoring and coaching tips are shared. Transparency pays.

  2. Identify Trends

    Easily identify trends and problem areas in real-time so that you can spend your time focusing on those areas that really need attention.

  3. Improve Your Quality

    If you can’t measure it, you can’t manage it. Create detailed reports from group level all the way down to the individual agent level at the click of a button.

Everybody loves Scorebuddy

Whether you are a customer service quality manager, a contact center supervisor or work in a financial institution where compliance is all important, Scorebuddy has your back.
  • Call Centers

    Reduce review times, increasing agent engagement and revealing ways to improve quality and customer satisfaction.

    Learn More about Call Centers
  • Outsourcers

    Managing the quality for one desk is difficult enough... managing a number of clients is a real challenge! We can help with that.

    Learn More about Outsourcers
  • Compliance Managers

    Plate spinning. With penalties for non-compliance, you literally cannot afford to let any of those plates drop.

    Learn More about Compliance Managers

Get started in less than a day!

  • 1. Take the Free Trial and upload your team

  • 2. Create scorecards and score your agents

  • Create Reports

    3. Create reports and analyze the data

Would you like to give it a try?

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Some of our happy customers

  • Nature Box Logo

    Call Center Case Study: NatureBox delivers a world of carefully sourced and nutritionist-approved foods right to your door. Each snack contains wholesome ingredients - with no artificial sweeteners, flavours or colours. Snacking has never been so deliciously fun and naturally easy.

  • Allianz Logo

    Regulated Industry Case Study: Allianz Global Assistance relies on delivering fast high quality services to its customers 24/7 around the world. It is a global leader in Assistance, Travel Insurance and Personal Services.
    Allianz use Scorebuddy to reduce the effort required to gather and manage quality scores in their customer service centers.

  • S2G Logo

    Outsourcer Case Study: S2G are an outsourcer that work, to the most part, with technological customers. Their slogan “Humans Helping Humans within the World of Technology” kind of says it all really. Their agents will be trained on multiple client desks and so training is of utmost importance here.

What will Scorebuddy do for my organisation?

Got 90ish seconds to spare? This animation will explain what Scorebuddy will do for you

Start designing scorecards now! (Free 30-day trial)

It takes less than 30 seconds

No credit card required!

Yes, it IS worth the investment. You want proof? You got it:

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