Engage Your Agents
An engaged agent is a happy agent. Agents get their own personal dashboard where scoring and coaching tips are shared. Transparency pays.
Easily identify trends and problem areas in real-time so that you can spend your time focusing on those areas that really need attention.
Improve Your Quality
If you can’t measure it, you can’t manage it. Create detailed reports from group level all the way down to the individual agent level at the click of a button.
Everybody loves Scorebuddy
Reduce review times, increasing agent engagement and revealing ways to improve quality and customer satisfaction.
Managing the quality for one desk is difficult enough... managing a number of clients is a real challenge! We can help with that.
Plate spinning. With penalties for non-compliance, you literally cannot afford to let any of those plates drop.
Get started in less than a day!
1. Take the Free Trial and upload your team
2. Create scorecards and score your agents
3. Create reports and analyze the data
Some of our happy customers
Call Center Case Study: NatureBox delivers a world of carefully sourced and nutritionist-approved foods right to your door. Each snack contains wholesome ingredients - with no artificial sweeteners, flavours or colours. Snacking has never been so deliciously fun and naturally easy.
Regulated Industry Case Study: Allianz Global Assistance relies on delivering fast high quality services to its customers 24/7 around the world. It is a global leader in Assistance, Travel Insurance and Personal Services.
Allianz use Scorebuddy to reduce the effort required to gather and manage quality scores in their customer service centers.
Outsourcer Case Study: S2G are an outsourcer that work, to the most part, with technological customers. Their slogan “Humans Helping Humans within the World of Technology” kind of says it all really. Their agents will be trained on multiple client desks and so training is of utmost importance here.
Start designing scorecards now! (Free 30-day trial)
It takes less than 30 seconds
No credit card required!