Engage Your Agents
An engaged agent is a happy agent. Agents get their own personal dashboard where scoring and coaching tips are shared. Transparency pays.
Easily identify trends and problem areas in real-time so that you can spend your time focusing on those areas that really need attention.
Improve Your Quality
If you can’t measure it, you can’t manage it. Create detailed reports from group level all the way down to the individual agent level at the click of a button.
Everybody loves Scorebuddy
Reduce review times, increasing agent engagement and revealing ways to improve quality and customer satisfaction.
Managing the quality for one desk is difficult enough... managing a number of clients is a real challenge! We can help with that.
Plate spinning. With penalties for non-compliance, you literally cannot afford to let any of those plates drop.
Get started in less than a day!
1. Take the Free Trial and upload your team
2. Create scorecards and score your agents
3. Create reports and analyze the data
Veronika Halouzkova Senior Customer Service Manager, Ryanair
Historic reporting means that we can dig deep into the past performance and we can really understand the issues.
Ryanair initially used Scorebuddy to measure 600 staff and 3 outsource partners throughout Europe. The value was seen immediately as their quality team saved hours every week by not having to struggle with the process via spreadsheets, and the team has found it easy to use.
Nikki Davies Allianz Global Assistance
It provides us with the flexibility to create and implement a variety of forms to monitor our levels of customer service.
Over 30 managers in Allianz use Scorebuddy for quality monitoring their teams. Staff lists are up to date, unlike their previous system which was only updated annunally.The managers have increased autonomy and ownership over their quality forms as they can instantly change their scorecards to what suits their needs.
Dawna Blocher Director of Customer Service, Naturebox
I've been in the Contact Center industry for over 20 years and this is by far, the best solution for QA I have ever seen.
The interface is user friendly for both the QA teams and the front line agents. Programming and reporting is a breeze and our QA team has increased their productivity in our first month by at least 40%. Don't hesitate to take advantage of their free trial and see what a different this tool can make!
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Some of our happy customers
Start designing scorecards now! (Free 30-day trial)
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