Call Center Quality Management, Agent Performance and Engagement Solution

Quality assessing 30,000+ agents across 20 countries each month.

No contracts. No credit cards for the trial.

  1. Engage Your Agents

    An engaged agent is a happy agent. Agents get their own personal dashboard where scoring and coaching tips are shared. Transparency pays.

  2. Identify Trends

    Easily identify trends and problem areas in real-time so that you can spend your time focusing on those areas that really need attention.

  3. Improve Your Quality

    If you can’t measure it, you can’t manage it. Create detailed reports from group level all the way down to the individual agent level at the click of a button.

Everybody loves Scorebuddy

Whether you are a customer service quality assurance manager, a contact center supervisor or work in a financial institution where compliance is all important, Scorebuddy has your back.
  • Call Centers

    Reduce review times, increase agent engagement and reveal ways to improve call center quality assurance and customer satisfaction.

    Learn More about Call Centers
  • Outsourcers

    Managing the quality for one desk is difficult enough... managing a number of clients is a real challenge! We can help with that.

    Learn More about Outsourcers
  • Compliance Managers

    Plate spinning. With penalties for non-compliance, you literally cannot afford to let any of those plates drop.

    Learn More about Compliance Managers

Get started in less than a day!

  • 1. Take the Free Trial and upload your team

  • 2. Create scorecards and score your agents

  • Create Reports

    3. Create reports and analyze the data

Would you like to give it a try?

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  • Veronika Halouzkova Logo
    Veronika Halouzkova Senior Customer Service Manager, Ryanair

    Historic reporting means that we can dig deep into the past performance and we can really understand the issues.

    Ryanair initially used Scorebuddy to measure 600 staff and 3 outsource partners throughout Europe. The value was seen immediately as their quality assurance team saved hours every week by not having to struggle with the process via spreadsheets, and the team has found it easy to use.

  • Nikki Davies Logo
    Nikki Davies Allianz Global Assistance

    It provides us with the flexibility to create and implement a variety of forms to monitor our levels of customer service.

    Over 30 managers in Allianz use Scorebuddy for quality monitoring their teams. Staff lists are up to date, unlike their previous system which was only updated annunally.The managers have increased autonomy and ownership over their quality forms as they can instantly change their scorecards to what suits their needs.

  • Dawna Blocher Logo
    Dawna Blocher Director of Customer Service, Naturebox

    I've been in the Contact Center industry for over 20 years and this is by far, the best solution for QA I have ever seen.

    The interface is user friendly for both the QA teams and the front line agents. Programming and reporting is a breeze and our QA team has increased their productivity in our first month by at least 40%. Don't hesitate to take advantage of their free trial and see what a different this tool can make!

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Some of our happy customers

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Start designing scorecards now! (Free 30-day trial)

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